FAQ

myPOS General

What is myPOS?

myPOS is a comprehensive payment solution provider offering mobile POS terminals that enable businesses to accept card and digital payments on the go. myPOS also provides a free merchant account and business Mastercard for seamless fund management.

Each myPOS terminal is equipped with a SIM card that allows you to process transactions anywhere with mobile data. Transactions are instantly settled into your myPOS e-money account, accessible through the web portal or mobile app.

myPOS terminals support:

  • Visa, Mastercard, Maestro, American Express
  • Apple Pay, Google Pay
  • Contactless (NFC), chip & PIN, and magnetic stripe

No, there are no monthly fees. You only pay a small transaction fee when you accept a payment.

No. myPOS provides a free business e-money account along with a myPOS Business Mastercard. You can use it to withdraw cash, shop online, or manage expenses.

 
Yes, myPOS complies with the highest payment industry standards including PCI DSS. All transactions are encrypted and secure.
Yes, you can process full or partial refunds directly from the terminal or through the myPOS online portal.
Yes, myPOS devices come with a free built-in SIM card that works across Europe and the EEA. Additional regions may require separate arrangements.
Standard delivery times range between 3 to 7 business days depending on your location. Express delivery options may be available at checkout.

Yes! myPOS offers multilingual customer support through phone, email, and chat. For device-specific support, you can also contact GoPaid if you purchased through us.

myPOS Business Account

What is the myPOS Business Account?

The myPOS Business Account is a multi-currency e-money account that’s automatically created when you register your myPOS device. It allows you to receive payments instantly, manage finances, and access funds using a business Mastercard.

No, it’s not a traditional bank account. It’s an e-money account provided by myPOS, regulated under the EU’s financial framework. It functions similarly to a business bank account but is designed specifically for instant settlements and digital use.

The myPOS Business Account supports multiple currencies including EUR, GBP, CHF, RON, BGN, and HRK. You can open and manage sub-accounts in different currencies from one dashboard.

You can log in via:

  • The myPOS web portal (browser)
  • The myPOS mobile app (iOS & Android)

Both options allow you to track sales, view balances, make transfers, and issue refunds.

Yes, there are no setup fees or monthly maintenance charges for the business account. You only pay transaction fees when receiving payments or making transfers.
  • View real-time balance and transaction history
  • Receive instant settlements from your POS terminal
  • Send SEPA/SWIFT transfers
  • Order and manage a myPOS Business Mastercard
  • Open sub-accounts in different currencies
  • Generate invoices and request payments via payment links

The myPOS Business Account is secured with 2-factor authenticationencryption, and PCI DSS-compliant systems. All access and transactions are monitored and protected.

 

Yes, you can use the myPOS Business Mastercard to withdraw cash from ATMs worldwide, make online purchases, or pay at physical stores.

 
While myPOS does not offer direct integrations with all third-party accounting software, you can export statements and reports in various formats (CSV, PDF) for use with tools like QuickBooks, Xero, etc.
You’ll be prompted to register for the myPOS Business Account when you activate your myPOS device. The process includes identity verification and business documentation upload.

myPOS Business Mastercard

What is the myPOS Business Mastercard?

The myPOS Business Mastercard is a prepaid card linked to your myPOS Business Account. It allows instant access to funds received from card transactions—no need to wait for bank transfers or settlements.

Unlike a credit or debit card from a traditional bank, the myPOS Business Mastercard is prepaid and directly connected to your myPOS e-money account. You can only spend what’s available in your account, helping with better expense control.
What are the key benefits?
  • Instant access to received funds

  • Withdraw cash from ATMs worldwide

  • Shop online and in-store wherever Mastercard is accepted

  • Issue multiple cards for employees

  • Set spending limits and monitor usage in real time

  • Freeze or block cards anytime via app or web

You can log in via:

  • The myPOS web portal (browser)
  • The myPOS mobile app (iOS & Android)

Both options allow you to track sales, view balances, make transfers, and issue refunds.

You can order multiple Business Mastercards for your team. Each card can be assigned with specific spending rules and tracked individually.
  • Yes. The card features:

    • Chip & PIN protection

    • 3D Secure for online transactions

    • Real-time notifications

    • The ability to freeze/unfreeze the card instantly via the myPOS app

Anywhere Mastercard is accepted—this includes:

  • Local and international retailers

  • Online marketplaces

  • ATMs around the world

  • Card Issuance: Usually free (depending on region)

  • ATM Withdrawals: A small fee may apply

  • Foreign Transactions: Currency conversion fees might apply

You’ll find a full transparent fee structure in your myPOS dashboard.

 

Once your myPOS Business Account is verified, simply log in to your account via the myPOS app or website and request a card. Delivery is typically within 3–7 business days.

 

Yes. You can cancel, reorder, or replace the card easily through the dashboard. Lost or damaged cards can be blocked immediately for safety.

 

myPOS Terminals

What is a myPOS Terminal?
A myPOS Terminal is a mobile Point-of-Sale (POS) device that allows businesses to accept debit/credit cards, contactless payments, and digital wallets anywhere, anytime. It includes a free SIM card with data, making it 100% portable.

myPOS Terminals accept:

  • Visa, Mastercard, Maestro, American Express
  • Apple Pay, Google Pay, Samsung Pay
  • Contactless (NFC), Chip & PIN, and Magnetic Stripe payments
  • QR code payments (Alipay, WeChat Pay – where available)
No! Every myPOS terminal comes with a built-in free data SIM, so you can accept payments without relying on Wi-Fi or mobile hotspots. However, it can also connect to Wi-Fi if preferred.

Popular models include:

  • myPOS Go 2 – Compact, portable, affordable
  • myPOS Go Combo – POS + printer bundle
  • myPOS Ultra – Full Android touchscreen experience
  • myPOS Carbon – Rugged Android smart terminal for outdoor use

No smartphone is required. All myPOS terminals are standalone devices with built-in SIM and screen. You only need to log into your myPOS account on the terminal during setup.

 

Yes! Payments made through myPOS Terminals are instantly settled into your myPOS Business Account. No waiting for T+1 or bank processing delays.

 

Yes, depending on the model:

  • myPOS Go 2: Digital receipts only (via SMS/email)
  • myPOS Go Combo / myPOS Pro / Carbon: Built-in printer for paper receipts
  • Yes. myPOS terminals are:

    • PCI-DSS certified
    • End-to-end encrypted
    • Built with tamper-proof security features

Battery life varies by model, but most terminals offer 8–12 hours of active use—ideal for all-day business operations.

 
 

No! myPOS terminals are sold outright—no monthly rentals or long-term contracts. You only pay a small fee per transaction.

 
 

myPOS Services

What services does myPOS provide?

myPOS is more than just a POS provider—it offers a full suite of services for small and medium businesses, including:

  • Mobile POS Terminals
  • Instant Settlement to myPOS Account
  • Multi-currency Business Accounts
  • myPOS Business Mastercard
  • Payment Links & Request Money Tools
  • Online Checkout for eCommerce
  • Gift Cards & Loyalty Programs
  • Invoicing Tools
  • QR Code Payments

Unlike traditional POS providers that take days to credit funds, myPOS instantly settles funds into your myPOS e-money account after every transaction—so your cash flow remains uninterrupted.

Yes! myPOS provides:

  • Payment links (send by SMS, email, or social media)
  • Checkout plugins for WooCommerce, Magento, PrestaShop, and more
  • Hosted payment pages
  • Virtual terminals for remote payments

Payment Link lets you request payments from customers without a website. Simply generate a secure link from your myPOS app and share it via email, SMS, or WhatsApp. The customer pays using their preferred card.

myPOS offers a free online store builder for registered merchants, helping you launch a webshop in minutes, complete with integrated payments and shipping tools.

 

Yes! Payments made through myPOS Terminals are instantly settled into your myPOS Business Account. No waiting for T+1 or bank processing delays.

 

Yes! myPOS offers customizable gift card systems and loyalty features to keep your customers engaged and coming back.

 
  • 24/7 multilingual
  • customer support
  • Online help cente
  • Email, phone, and live chat support
  • Dedicated onboarding support for businesses
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Absolutely. myPOS supports multi-terminal and multi-user setups. You can track and manage transactions from different stores or staff members all under one account.

 

Yes. You can create and send professional invoices directly from the myPOS dashboard, complete with embedded payment options for easy collection.

 

No contracts or monthly fees. With myPOS, you pay only for what you use, making it ideal for startups and seasonal businesses.